Refund policy

We want you to enjoy every deal. If something goes wrong, here's how refunds work at SriLankaHubDeals LK.

Change of mind

You can ask for a refund of any unused voucher within 7 days of buying it, as long as it hasn't expired.

When we always refund

• The merchant has closed or can't provide what the deal promised.
• You were charged twice or charged the wrong amount.
• The deal was described in a way that was materially wrong.

Used vouchers

Once a voucher is redeemed, it can't be refunded through us. If there was a problem with the service, contact us and we'll help you resolve it with the merchant.

Expired vouchers

If a voucher's deal period ends before you use it, the amount you paid isn't lost: you can still use it towards the same merchant's products or services for another 365 days. After that, the voucher has no value. We email reminders before your voucher expires.

How refunds are paid

• Money paid by card or another PayHere method goes back to the same card or account. Banks usually take 5 to 10 working days to show it.
• Any site credit or promo code used on the order is returned as site credit, not cash.
• Refunded vouchers stop working immediately.

How to ask

Email support-deals@srilankahub.lk with your order number (it starts with the letters on your receipt). We reply within 2 working days.